Zeitview

2022 - Present

Renewable Energy SaaS | Utility-Scale Wind

Context

Zeitview delivers drone-based inspection and analytics software to utility-scale wind operators and OEMs. In a product-adjacent Customer Success role embedded with enterprise clients, I have contributed to early-stage product incubation, requirement definition, and cross-functional alignment across complex SaaS inspection offerings.

While not holding formal product ownership authority, I have repeatedly operated at the intersection of customer commitments, technical feasibility, and delivery execution.

0→1 Product Incubation in Enterprise Wind

Product 1: Internal Tower Inspection

Market Context

At the time of development, no scalable drone-based internal tower inspection product existed in the wind industry. Inspections were performed manually by technicians capturing static photographs, resulting in inconsistent documentation, safety exposure, and limited standardization.

Problem

Enterprise customers needed a safer, more consistent, and data-structured method for inspecting internal wind turbine towers that could scale across fleets.

My Role & Ownership

I conducted structured enterprise user interviews to define:

  • Operational use cases

  • Required inspection outputs and deliverables

  • Workflow and safety constraints

  • Success criteria for adoption

I translated findings into documented product requirements and drove cross-functional ideation across operations, engineering, internal SMEs, and a new vendor partner.

I also drafted initial Terms & Conditions to formalize a new vendor relationship required to operationalize the offering.

Product Decisions

  • Defined standardized deliverable structures aligned with customer workflows

  • Scoped MVP inspection outputs to balance feasibility and client value

  • Established early feedback loops for iterative refinement

Product 2: Internal Nacelle Inspection

Market Context

Similar to tower inspections, no standardized drone-based internal nacelle inspection offering existed in the industry. Operators relied primarily on manual technician documentation with limited scalability and consistency.

Problem

Unlike the initial tower inspection product, this initiative leveraged repeated variables with:

  • The same enterprise customer

  • The same site and operational environment

  • The same caged drone technology

  • An existing vendor relationship and contracted Terms & Conditions

  • A deliverable framework already validated during tower inspection rollout

This significantly reduced contractual and operational friction while expanding inspection coverage.

My Role & Ownership

I conducted targeted follow-up discovery to refine nacelle-specific use cases and constraints, translating findings into scoped requirements and deliverable standards.

I drove cross-functional collaboration across engineering, operations, and SMEs to adapt and extend the existing inspection framework while maintaining safety and feasibility standards.

Product Decisions

  • Reused validated deliverable structures to accelerate rollout

  • Scoped outputs based on customer priority and operational practicality

  • Focused on minimizing launch friction by leveraging existing workflows

Product 3: Broken Blade Length Estimation

Problem

Following a blade failure event at a utility-scale wind site, a client required rapid and accurate estimation of remaining blade stub length to inform insurance claims, repair logistics, and safety planning.

At the time, no standardized analytical workflow existed internally to deliver this output at scale. A delivery commitment had already been communicated to the client, creating immediate operational urgency.

Product Opportunity

Develop a structured, repeatable method for estimating blade stub length using aerial inspection data, transforming an ad hoc request into a defined product capability.

My Role

Recognizing the delivery risk, I initiated and organized a cross-functional alignment meeting across operations, engineering, and product stakeholders to clarify feasibility and define ownership.

I helped move the initiative from ambiguity to defined scope by:

  • Facilitating structured alignment discussions

  • Translating client urgency into clearly defined output requirements

  • Supporting collaborative requirement development

  • Maintaining cross-team visibility as scope moved toward execution

Product Decisions

  • Defined standardized measurement outputs for consistent reporting

  • Prioritized rapid assessment capability over expanded feature complexity

  • Scoped early iterations to address high-impact post-failure use cases

Leadership Under Ambiguity

While operating in a Customer Success role without formal product ownership or financial authority, I repeatedly stepped into ambiguous situations to drive alignment, define scope, and translate customer commitments into structured product initiatives.

Across inspection and analytical offerings, I helped move ideas from uncertainty to execution by clarifying requirements, mobilizing cross-functional stakeholders, and maintaining forward momentum in fast-paced environments.

This same systems-oriented approach extends into internal workflow automation, where I design AI-driven agents that convert manual, ambiguous processes into structured, scalable operational systems.

Outcomes & Impact

  • Expansion of inspection service offerings aligned with validated enterprise demand

  • Reduced launch friction through coordinated vendor, operational, and engineering alignment

Across these initiatives, my contributions supported:

  • Structured translation of field-level needs into actionable product requirements

  • Improved customer confidence in newly delivered inspection and analytical capabilities

These experiences strengthened my ability to operate within live SaaS environments where customer urgency, technical constraints, and cross-team collaboration intersect.

Product Capabilities Demonstrated

  • 0→1 product discovery and requirement definition

  • Enterprise user interviewing and workflow validation

  • Translating operational constraints into structured deliverables

  • Cross-functional ideation and alignment

  • Vendor and contractual coordination

  • Driving execution momentum without formal roadmap authority